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FAQ

​How Do I Place An Order?

 

You can place an order directly on the website, by giving us a call or sending an email.  We are happy to modify items of jewellery to suit your needs, whether that is changing the length of necklaces, adding a chain to allow the length of necklaces to be altered or to change the style or look of a piece that you like but isn't quite what you are looking for.  Please do not hesitate to ask if a product isn't quite as you want it and we will endeavour to create the perfect piece.  

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Payment and Shipping

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Payment can be made through the website using PayPal or a credit/debit card.  Alternatively payment can be made by bank transfer, please request the details if you would like to use this method of payment. 

 

Orders will be shipped once completed in the timescales agreed and payment has been received. 

 

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Shipping Costs​​

 

Shipping is free for all orders over £40.  For orders under £40 there is a flat shipping fee of £7.35.  

 

 

​​Returns & Refunds

 

If you are not completely happy with your purchase please contact us and we will endeavour to resolve the issue.  Items can be returned within the first 30 days after receiving the order,, however please see our terms and conditions for more details relating to this.  

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Privacy Policy

 

Please see our Privacy Policy for full details.  

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